30-Day Return Policy
You have 30 days from receiving your item to request a return.

How to Start a Return
Email us at support@snuggleupusa.com with your order number and reason for return.

1. Damaged, Defective, or Wrong Item Received:
   Contact us immediately, and we’ll cover return shipping costs.
2. Change of Mind:
   Ship the item back to our U.S. warehouse using your preferred courier. Once received, we’ll process your refund or issue store credit.

Exchanges
Return the original item, and place a new order for the replacement.

Refunds
After we receive and inspect your return, you’ll be notified if it’s approved. Refunds are issued within 3-5 business days to your original payment method. If you haven’t received it after 15 business days, contact us at support@snuggleupusa.com

How We Use Your Information and Protect Your Privacy

We collect only the essential information needed to provide a seamless shopping experience and improve our services. This may include details like your name, contact info, order history, and preferences. We use this data to process orders, personalize recommendations, communicate updates, and ensure a smooth, secure experience for you on our website.

Your privacy is a top priority, and we take strict measures to protect it. We never share or sell your personal data to third parties for marketing purposes. Only trusted partners, such as payment processors and delivery services, have access to necessary information—and solely to complete your order.

You’re always in control of your data, and you can request access, correction, or deletion of your personal information at any time. By using our services, you agree to these practices, knowing that we prioritize the confidentiality and safety of your information every step of the way.

At Snuggle Up USA, we’re passionate about creating cozy, comfortable, and stylish clothing that brings warmth and joy to your everyday life.

As the owners, we believe that everyone deserves a touch of comfort, especially during the colder seasons. We handpick the softest fabrics and designs that make you feel at home no matter where you are.

Our mission is simple: to bring you high-quality, affordable pieces that let you snuggle up in style. We’re committed to delivering a seamless shopping experience and exceptional customer service because, to us, every customer is part of our Snuggle Up family. Thank you for supporting our dream and letting us be part of your cozy moments!

Most of our products are sourced through warehouses located in the United States to ensure quick, reliable shipping. For U.S.-based orders, delivery typically takes 5-7 business days. However, during high-demand seasons, shipping times may be longer.

If you’d like to confirm an estimated delivery date for your order, feel free to reach out to us at support@snuggleupusa.com—we’re here to help!